Welcome to Otakucastle.com. The website Otakucastle.com is provided as a service to our Members.
Please review the following basic rules that govern the use of our site (the
"Agreement"). Please note that your use of our site constitutes your
agreement to follow and be bound by these terms. If you do not agree to these
terms, please do not use this site. Although you may "bookmark" a
particular portion of this site and thereby bypass this Agreement, your use of
this site still binds you to the terms. Since Otakucastle.com may revise this Agreement
at any time, you should visit this page periodically to review the terms of
your use. At Otakucastle.com, we reserve the right to update or modify these
Terms and Conditions at any time without prior notice. Your use of the Otakucastle.com
Web site following any such change constitutes your agreement to follow and be
bound by the Terms and Conditions as changed. For this reason, we encourage you
to review these Terms and Conditions whenever you use this Web site.
Returns and order cancelation policy
Faulty items: We
will gladly replace (for same item ONLY) any faulty items within 14 days of
receipt of order. With any DVD we would firstly request that you attempt to
play the disc in question on another player to ensure the problem is not
player/disc specific. With discs that come loose in transit within their case
surface scratching can result but fortunately this rarely results in playback
errors. If you find playback errors are occurring then attempt to clean or even
lightly polish the disc to see if this remedies the situation. On electronic goods
please emailcustomercare@otakucastle.com
first to check if there is any advise we can offer with the item that might
remedy the situation. On memorabilia again please emailcustomercare@otakucastle.comdue to availability issues on these
items. If in any doubt on any item then please e-mail our returns and
replacement department oncustomercare@otakucastle.comwith your name, order number and
nature of fault. If a return is agreed they will issue you a instructions on
the procedure for return. Replacement items will not be sent until we have
received the return and verified the faults. Otakucastle.com will cover return
postage costs for any faulty item returned.
Items ordered in error: We
will allow a grace period of 14 days from receipt of order to return any item
assuming it has not been opened and is in exact same condition as when shipped.
We cannot accept any return that has had shrink-wrap or security seals removed.
Refunds for these returns will be applied to your Paypal/Credit card/Debit
Card/Google Checkout or as a credit on your Otakucastle.com member account. Otakucastle.com
reserves the right to impose a 15% restocking fee and revoke the free shipping
if its felt this policy is being abused.
Order cancelation:
Orders made in error can be cancelled within the first few hours of the
transaction or before the item has shipped. Once the item has been shipped the
order will adhere to the Items ordered in error policy as above. Any order
where by the item is out of stock at the point of sale through to the postage
of the item is eligible for cancelation during that period. Please emailcustomercare@otakucastle.com
Shipping Policy
Free shipping policy: All
retail orders shipped through Otakucastle.com will be sent with no shipping
charge. Otakucastle.com reserve the right to revoke this offer in cases where
inparticular the Items ordered in error policy or any other term of the sale is
considered to be abused.
Same day/next day shipping:
Orders that are received up to 1 p.m. (GMT) will typically ship the same day.
Orders placed after 1 p.m. will ship the following day excluding Friday's.
Friday's orders will ship from our warehouse Monday evening.
Delivery times: Most
items sent by Otakucastle.com will have a delivery time of 5-7 days via
registered trackable USPS, Postlaju or Royal Mail services. Larger orders of a
certain value will be sent via Fedex, UPS, DHL or EMS courier. No item will be
sent via an untrackable delivery method.
Postal losses: Otakucastle.com
will resend any orders deemed to have been lost in the postal system before
received. We do ask that every effort is made to confirm that the item hasn't
been signed for by another person at the same address. We will investigate all
postal losses promptly and upon completion resend or request further
information.
Tracking:
Tracking numbers for items shipped by courier will be added to the order
details within the Otakucastle.com member account. If you have not received
your package in the time periods indicated above please email customercare@otakucastle.comwith your order number and address and
our customer care department will investigation the order promptly
Use of the site
Trademarks:
Unless otherwise noted, all materials, including images, illustrations,
designs, icons, photographs, video clips, written and other materials that are
part of this site (collectively, the "Contents") are copyrights,
trademarks, trade dress and/or other intellectual property owned, controlled or
licensed by Otakucastle.com, one of its affiliates or by third parties who's
products are available on our site and are protected by international copyright
laws. The compilation (meaning the collection, arrangement, and assembly) of
all content on this site is the exclusive property of Otakucastle.com and is
also protected by international copyright laws.
Software: This
site and all its Contents are intended solely for personal, non-commercial use
unless express permission has been granted otherwise. You may download or copy
the Contents and other downloadable materials displayed on the site for your
personal use only without permission. No right, title or interest in any
downloaded materials or software is transferred to you as a result of any such
downloading or copying. You may not reproduce (except as noted above), publish,
transmit, distribute, display, modify, create derivative works from, sell or
participate in any sale of or exploit in any way, in whole or in part, any of
the Contents, the site or any related software. All software used on this site
is the property of Otakucastle.com or its designers and protected by
international copyright laws. The content and software on this site may be used
only as a shopping resource. Any other use, including the reproduction,
modification, distribution, transmission, republication, display, or
performance, of the content on this site is strictly prohibited.
Privacy Policy
We respect your right to privacy. At Otakucastle.com
we collect only the information necessary for us to complete your order or to
contact to you regarding the status of your order. The information we collect
includes your name, email address, shipping address, billing address, credit
card for payment and a password. Otakucastle.com will not rent, sell or share
your name or personal information without your permission. Otakucastle.com does
utilize "cookies" to help recognize you as a repeat visitor and to
track traffic patterns on our site. This information is completely anonymous.
We use this information to improve the user-friendliness and functionality of Otakucastle.com.
On occasion we may send an email including special promotions or new releases
from Otakucastle.com. If you choose not to receive such communications you may
remove yourself from our mailing list by emailing us atcustomercare@otakucastle.com.
Otakucastle.com reserves the right to update this privacy policy at anytime.
Updates to our privacy policy will be posted on the Otakucastle.com web site.
This policy is not intended to confer, and does not confer, any rights or
remedies.
